Unlock Your Phone

GRADE Mobile we can unlock any device locked to a UK network. However, with everything there are some limitations;

• Corporate Devices
• Devices under 6 months old
• Blacklisted devices

The price of the unlocking service will depend on the individual device, the network it is locked to and other factors. Get a quote for your device, all we need is your operating system, your network and your IMEI number. We are confident we will provide the cheapest unlocking service, therefore our best price guarantee.

Select your operating system, device, provide your IMEI number and confirm your network to receive a quote for unlocking your phone. We are sure that Grade Mobile will beat any other price, so if you should find a better price anywhere, we will match it. Pay using your preferred payment method. We'll then authorise the unlocking with your network courier. We'll send you step by step instructions on how to complete the process via email.

There are a few ways to find out what your IMEI number is:

• 1 Dial *#06# on your keypad
• 2 Apple devices, you can find in settings > general
• 3 Android devices, you can find in settings > about
• 4 Still got the original packaging? Look for the label

In general, the process is slightly different for Android and Apple devices:

For Apple devices, the unlocking is performed automatically. Once we have received payment, the unlocking process is initiated remotely and will take up to 24 hours to complete, but usually happens much faster. We recommend having your iphone connected to WiFi until you receive the notification that your device is unlocked.

For Android devices, we will provide you with the unlocking codes that you need to enter in your device using a SIM card of a different network provider. We are happy to provide you with a free giffgaff SIM card. Otherwise, you can request a SIM from a network provider of your choice.

We wanted to keep the process as simple as possible. As you provide your IMEI, we are able to perform a check and confirm the exact manufacturer and model version we'll be unlocking for you.

For Android phones, your phone is unlocked immediately after you enter the unlocking code. Depending on your network provider, these codes can take a few days to arrive.

For Apple Devices, such as iPhones, we unlock your phone remotely.

In both cases, we will confirm your unlock within one hour, this will be your confirmation that your network provider has received the request. Depending on the network provider, it could take up to 10 working days for your device to be used with any network.
Time frames are typically as follows:
O2: 1-5 days,
EE: 1-10 days,
Vodafone: 1-5 days,
Other networks: up to 8 days

Please note that the delay is caused by the network carrier and won't have anything to do with our unlocking service.

We use a trusted service supported by all network operators. Unlocking a device is permanent, doesn't void your warranty and isn't invalidated by future software updates. You keep your phone as the unlocking is done remotely, either automatically or via unlocking codes (depending whether you have an Android or iphone). GRADE Mobile have an exceptional customer service team available if you require assistance.

Your iPhone may have been reported stolen, lost or due to an unpaid bill by the original network carrier. If this is the case, even unlocked, you won't be able to make calls with your iPhone. If you are unsure if your device is on the blacklist, either check with your carrier or find out using our iPhone blacklist check. (coming soon)

In order to unlock your phone, it is very important that you select the original operator your phone is locked to. Unfortunately, we cannot cancel or issue refunds for unlocking requests if the network carrier indicated is incorrect. If you don't know the network carrier, we offer a network check service. We are happy to waive the network check fee if you decide to unlock your phone with us.

You can still unlock your phone even if you have signed a fixed-term contract with your current network carrier. You will have to pay your monthly bills until the contract expires, but at the same time, you'll be able to use your phone with other compatible networks.

iPhones and iPads with the Find My iPhone feature enabled include additional protection called 'Activation Lock' which prevents users that do not have the original Apple ID and password from using the device. Unfortunately, GRADE Mobile cannot disable the iCloud Activation Lock on Apple devices as it is illegal for a third-party unlocking company to provide this service. If you cannot remember your ID or password, please contact Apple for support.

GRADE Mobile cannot disable or remove any personal cloud accounts, like Google Accounts from your device as it is illegal for a third-party unlocking company to provide this service. If you cannot remember your ID or password, please contact Google for support.

Unfortunately this service is NOT eligible for refunds. Once the request has been placed it is not able to be revoked and therefore will stay chargeable.

We are able to double check your network in some cases, so despite the wrong selection, we may have submitted your unlock with the right provider anyway.

There are some instances where we can refund you, however, this will only be possible once the request has been fully completed, which can take several days depending on the network provider.