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Welcome to the Help Centre For Selling Your Device

Browse and Search our FAQs Or Contact Us at the bottom of the page.


How Long Does Shipping Take For You To Receive My Device?

Will I Be Kept Up To Date?

Do I Remove My SIM Card?

How Do I Know My Data Is Safe?

Why Do You Need My Passcode?

What Warranty Do I Get On My New Part?

Do You Only Repair Apple Devices

Will My Device Remain Water-Resistant?


My Payment Details Are Wrong. How Do I Change Them?

Sending Your Device

I Don't Have A Printer

How Long To Receive My Shipping Packaging?

How Do I Safely Send My Device To You?

My Address Is Wrong. What Do I Do?

How long Will You Have My Device?


How Do I Check The Status Of My Order?

What Happens If I Book In A Repair But Decide Not To Send It And Wish To Cancel?

Will I Receive A Repair Report?